RENCANA PEMBELAJARAN SEMESTER :
BAHAN PRESENTASI:
- 01-Introduction to Service
- 02-Service Economy
- 03-04 Service Characteristics
- 03-04 Service Characteristics
- 05-Service Strategy
- 06-Tech in Service
- 07 New Service Development
- 08-Service Quality
- 09-Service and System
- 10-Service-Design-Process
- 11-Service-Design
- 11-b CSR321_service_business_case_template
- 12-Intro to SOA
- 12-b SOA-Case-Study-published
- 13-14 Business-Process-and-SOA
- 13-14 Business-Process-and-SOA
BAHAN PENGAYAAN:
- Blog Dosen 1
- Blog Dosen 2
- Blog Dosen 3
DAFTAR PUSTAKA:
- Buku 1
- Buku 2
- Buku 3
PENILAIAN:
- Kehadiran %
- Tugas %
- UTS %
- UAS %