RENCANA PEMBELAJARAN SEMESTER : RPS CSR 321 – Rekayasa Layanan BAHAN PRESENTASI: 01-Introduction to Service 02-Service Economy 03-04 Service Characteristics 03-04 Service Characteristics 05-Service Strategy 06-Tech in Service 07 New Service Development 08-Service Quality 09-Service and System 10-Service-Design-Process 11-Service-Design 11-b CSR321_service_business_case_template 12-Intro to SOA 12-b SOA-Case-Study-published 13-14 Business-Process-and-SOA 13-14 Business-Process-and-SOA BAHAN PENGAYAAN: Blog Dosen 1 […]